Return & Refund Policy
At Royal Lux, we want you to love what you ordered. If something isn't right, here's how returns and refunds work.
Return Window You may request a return within 30 days of the delivery date. After 30 days, we're unable to offer a refund or exchange.
Eligibility To be eligible for a return, your item must be:
- Unworn, unwashed, and undamaged
- In its original condition with all tags and packaging attached
- Accompanied by proof of purchase (order number or receipt)
The following items cannot be returned: intimates and swimwear (for hygiene reasons), earrings and other pierced accessories, and any item marked Final Sale or Clearance at the time of purchase.
How to Start a Return Email info@royal-lux.com with your order number and the item(s) you'd like to return. We'll confirm eligibility and send return instructions. Returns sent back without contacting us first may not be accepted.
Return Shipping Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. We recommend a trackable shipping method, as we can't guarantee receipt of returns lost in transit.
Refunds Once we receive and inspect your return, we'll notify you by email whether your refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post it.
Exchanges Need a different size or color? The fastest way is to return the original item and place a new order, subject to availability.
Damaged, Defective, or Incorrect Items Contact info@royal-lux.com within 7 days of delivery with your order number and photos. We'll arrange a replacement, refund, or store credit at no extra cost.
Late or Missing Refunds If you haven't received a refund after the timeframe above, check with your bank or card issuer first. Still nothing? Email info@royal-lux.com.